Reconnect a lost Zigbee device

Reconnect the device

An unavailable-device notification opens that exact device in its home when your account can access it. Use the device’s More menu, then choose Reconnect.

1. Open the lost Zigbee device in your home.
2. Open More, then choose Reconnect.
3. Follow the model-specific wake instructions shown on screen. Keep battery devices in their usual location and wake them with the manufacturer’s button instructions when prompted. Do not treat a sleeping battery device like a mains-powered device.
4. Wait for fresh device contact and the reported repair result. A repair request or an old cached reading is not proof of recovery.
5. If the device returns, keep waiting until the status confirms the repair result.

What you should see afterwards

• The device stays in the same home and keeps its identity.
• The room and routine or security references remain in place when the repair succeeds.
• The status shows that the device has answered and its configuration is confirmed.
• If the device is still not responding, the screen continues to show the current recovery status or a message about what is still needed.

Delete device instead of reconnecting

Delete device is separate from Reconnect. Use it only when you want to remove the device from the home. Review the impact before you confirm, because routines may be updated, disabled, or deleted, and security membership can be affected.

1. Open the device and choose Delete device from More.
2. Review the deletion impact shown for routines and security configuration.
3. Choose Keep device if you do not want to remove it.
4. If the device did not confirm leaving and you still want to remove it locally, follow the on-screen confirmation that says Remove locally — I will reset it.

Troubleshooting

• If Reconnect is unavailable, check whether the hub is online and whether Zigbee recovery is available.
• If the device is a battery device, wait for its next report when the screen says it can sleep between reports.
• If the screen says the device needs a reset, follow the device’s documented physical reset only when you intend to pair it again as a new device.
• Do not factory-reset the whole hub.
• Do not repeatedly lock and unlock a door to test connectivity.
• If you only need to remove the device, use Delete device and review the impact first.