Sign in and recover your password

Sign in to your home

On the web, open the sign-in screen. On your phone, open ALYT. If you see the sign-in type choice, choose My home for household access.

1. Enter your Email or username and your Password.
2. Select Sign in.Sign in
3. If Code from your authenticator appears, enter the current code and sign in again.

After you sign in, ALYT opens your home account. If you came from a shared link, it returns you to that destination after sign-in.

Recover your password

If you cannot sign in, use Forgot your password? from the sign-in screen. On the phone, that link opens the recovery page in your web browser.

1. Open Forgot your password?.
2. Enter the email address you use to sign in on the recovery page.
3. Select Send the reset link.
4. Open the email you receive and follow the reset link to choose a new password.
5. Return to ALYT and sign in with the new password.

The reset link works once and then expires. If the link is incomplete or expired, request a new one from the recovery page.

What you should see afterwards

• A successful home sign-in opens your account in ALYT.
• If the service asks for a second factor, the authenticator field appears after the first sign-in attempt.
• After a password reset, you are signed out everywhere and must sign in again with the new password.

If it does not work

1. Check that the email or username and password are typed correctly.
2. If you see a second-factor field, enter the current code and try again.
3. If the reset link says it is incomplete or expired, request a new link.
4. If you are on the phone, remember that recovery opens in the web browser and does not sign you in automatically.

If the app shows an error message, use that message first. A failed or timed-out request does not prove that no action happened.

Phone sessions and switching accounts

On the phone, open ALYT and choose My home for household sign-in when that option appears. Enter your email or username and password, then sign in; if a code from your authenticator is shown, enter the current six-digit code and submit again. If you forgot your password, use Forgot your password? from sign-in to open the web recovery page, request a reset email, choose a new password, and return to ALYT to sign in again. A reset link can expire, recovery on the phone does not sign the app in automatically, and a failed or timed-out attempt does not prove nothing happened.