Check service status and contact the right team

Check service status

Open System status from the footer of the ALYT website. It is available even when you are signed out. The page shows shared services behind ALYT and can include service areas such as integrations and local AI.

1. From the ALYT website, choose System status in the footer.System status
2. If you want to narrow the view, use the search field to find a service or integration.
3. Review the current state and the hourly history for the service you chose.
4. Read availability together with coverage. Coverage tells you how much of the expected monitoring was recorded, and a gap is shown as unknown.
5. If you need a fuller record, choose Download CSV.

If the service state is unknown, the page is telling you that monitoring is incomplete or missing for that period. If the page itself is not reachable, current health may also be unknown until the page loads again.

Contact the right team

Open Contact ALYT when you need to ask a question, request partnership help, or reach support. The page includes Company, Contact, and Sign in in the header, and it also links to Developer documentation, Partner resources, and Service status.

1. Choose Contact ALYT.Contact
2. Under Send a message, choose the topic in How can we help?.
3. Choose General inquiries, Partnerships, Developers, or Support.
4. Enter Your name, Email address, Subject, and Your message.
5. Agree to the privacy policy and to sharing the message with the selected recipient.
6. Choose Send to ALYT, or choose the partner option if your support request is for a partner-managed home.

If you receive a confirmation that your request was saved, it may still be waiting for delivery. Keep the reference so you can follow up later.

On the alyt.com marketing site, confirmation and errors open in a small modal over a dimmed, softly blurred page. An invalid field is named with an explanation, and your text stays in the form. Use the X button, press Escape, or choose the backdrop to close the modal and return to the field or Send button. A confirmation contains the request reference and delivery state. After closing it, choose Reference to reopen the saved receipt. Saved or queued means recorded, not email delivery.

Send support to a verified partner

Use the Support path when your home is managed by a partner. In this workflow, verified partner selection is required before ALYT can forward the request.

1. Open Contact ALYT and choose Support in How can we help?.Contact
2. Answer whether your home is supported by a partner.
3. If it is, enter the company name and choose your verified partner from the list.
4. If the company cannot be found, check the name or contact your partner directly.
5. Choose Send to my partner after the partner is selected.

You can reply to the ALYT acknowledgement if you need to add more details. Do not include passwords or access codes in the message.

Use the footer links

The footer also contains About ALYT, System status, Contact, Developer documentation, Partner resources, Privacy, Terms of service, Acceptable use, and Report a security issue.

1. Choose About ALYT to read about the company and its platform.About ALYT
2. Choose Developer documentation if you need product documentation for technical work.
3. Choose Partner resources if your question belongs with a partner-facing team.
4. Choose Service status if you want to return to the public health page.
5. Use Privacy, Terms of service, Acceptable use, or Report a security issue when you need one of the legal or trust pages.

These links are available from the public website and do not submit the contact form.

Troubleshooting

• If the service page shows unknown, check whether the service is monitored and whether enough coverage was recorded.
• If Contact ALYT does not let you choose a partner, confirm that you entered the full company name and selected a verified partner from the list.
• If you are helping with a partner-managed home, make sure you chose Support before looking for the partner fields.
• If your request was saved but not delivered, keep the reference and wait for the confirmation email.
• If you need to add more detail after sending, reply to the ALYT acknowledgement rather than creating a new thread unless ALYT asks you to do that.

Founding Installer questions

The direct Crowdfunders page offers one $390 USD ALYT Hub AI Founding Installer evaluation kit through direct checkout, with no application or professional approval required. Only one active kit order per buyer email is enforced, and retries reuse the same order. Keep the private payment receipt to check payment or refund status, while historical private application links still work under their original review rules and should remain separate. Purchasing does not create verified partner business status, household access, or commission eligibility. The campaign is an unlaunched preview with Stripe TEST payments, no countdown, and no guaranteed income; the $250,000 target/minimum is proposed, not assured.