Add a button or remote

Open the add device flow

Open Add a device from your home or device list. Choose the home first, then choose Room, because the device needs a place before it can be joined.

If the page shows that Device setup is managed by your partner, stop here and contact that partner. That flow is not available to you.

Choose the room

1. Select the home or property if the app asks for it.
2. Choose a Room from the list.
3. If the app shows more than one room with the same name, pick the one you actually want. Do not use a shortcut that guesses for you.
4. Continue to the next step.

Start pairing

Choose the brand or device family shown for your button or remote, then choose Start pairing. When the hub confirms that the window is open, the network stays open for two minutes.

If the sheet says opening requested, wait until it changes to open before you try to pair the device.

If you only have a single model choice or the brand does not show a family list, choose the available option and continue.

Pair the button or remote

Follow only the reset and pairing steps shown for the brand you picked. The app shows the steps for that brand and family, and those steps are the ones to use.

For a device that was already on another hub, use the reset steps before you try to join it again. For a new device, use the pairing steps only.

Keep the device close to the hub while it is joining.

If the device has a hold timing guide, use it only if the app shows it for that family.

Name the device and finish

When the device appears, give it a name, choose its Room, and then choose Done.

If the app offers a suggested room and exactly one room in your home has that name, you can place it there in one step.

If the app shows a suggested name, you can edit it before you finish.

What you should see afterwards

The device appears in the room you chose. A button or remote opens to its own page, where you can see its drawing, the last press in words, and its battery and signal when those are available.

If the device has never reported a press, the page says No press yet.

Troubleshooting

• If nothing joins, check that the device is in pairing mode and that the two-minute window is still open, then choose Start pairing again.
• If the app says the device joined but is still being read, wait for the displayed outcome instead of resetting it again right away.
• If the device was on another hub, make sure you used the reset steps for that exact brand and family.
• If you are asked to flash or wake the device, do that only when the brand guide shows that instruction.
• If the home app tells you the room could not be loaded, wait and try again before continuing.